Latest Episodes for this Channel
Wed October 08 2008
Are you one of the millions of Americans checking the status of your retirement funds more often than you check the time these past few weeks? Plan...
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Are you one of the millions of Americans checking the status of your retirement funds more often than you check the time these past few weeks? Planning for retirement probably seems like a more daunting task than ever, so many financial services companies have developed online tools to help investors of all ages determine how to reach individual retirement savings goals. The benefits are twofol... read more
Are you one of the millions of Americans checking the status of your retirement funds more often than you check the time these past few weeks? Planning for retirement probably seems like a more daunting task than ever, so many financial services companies have developed online tools to help investors of all ages determine how to reach individual retirement savings goals. The benefits are twofold – investors receive quick retirement planning insights while financial services companies can use their various tools to help promote specific financial products. Fidelity myPlan Snapshot: Fidelity's myPlan Snapshot combines simplicity and speed. It can be completed in less than a minute with information that most individuals know off hand (e.g. age, annual income, monthly savings). Once an individual reaches the summary page (below) they are able to see where their current savings and investment track will likely put them financially once they reach retirement age, even taking into account possible future market conditions. Using the interactive slider bars, an individual can easily run through hypothetical scenarios to see how increased monthly savings or a change in investment strategy will impact future returns. TD Ameritrade's Wealth Ruler:TD Ameritrade's Wealth Ruler is a similar retirement tool to MyPlan Snapshot but with a more in-depth and detailed setup. With a similar output as MyPlan (see below), it also allows for measured adjustments based on savings, retirement age, and investing style. However, while myPlan asks five basic questions, users of Wealth Ruler are asked to input each investment product they own as well as input expenses that will likely be incurred over the long haul. While these features likely make it a more precise representation of future savings, it is definitely not as simple as Fidelity's myPlan Snapshot. Vanguard: Instead of constructing a stand alone tool such as Fidelity's or TD Ameritrade's, companies like Vanguard have created tools that are integrated within information-focused pages. There is very little information required to use this tool, but the tradeoff is receiving little information in return. Tools like this also do not allow for contingencies such as a change in retirement age or projections based on certain market conditions. It seems clear that companies that provide calculators of this variety are not using them as tools to drive conversion. They are more likely viewed as additional research provided to current and potential customers. With the varied tool offerings, the question remains – Are the tools an effective way to drive business? And the answer is a resounding Yes; IRA shoppers that used an online retirement tool between January and June 2008 were 50% more likely to start an application than those who did not use a tool. Stand alone tools such as Fidelity's tend to be more successful at engaging shoppers than those tools used simply as another information source. In the future, it would be even more impactful if companies were to provide more comparative measures to help benchmark their products against the competition. Implementing the use of similar tools could make a powerful statement and gain a competitive advantage for the financial services company in a time when they likely need any edge they can get.
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Tue October 07 2008
The major online travel agencies are in constant competition to be the top performer in the search game, but not all searches are created equal. Ma...
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The major online travel agencies are in constant competition to be the top performer in the search game, but not all searches are created equal. Many marketers are only interested in attracting specific desirable customer segments that will be most likely to engage with their product. One of these segments is high-income women travelers between the ages of 35 and 44, which Hotwire has been incr... read more
The major online travel agencies are in constant competition to be the top performer in the search game, but not all searches are created equal. Many marketers are only interested in attracting specific desirable customer segments that will be most likely to engage with their product. One of these segments is high-income women travelers between the ages of 35 and 44, which Hotwire has been increasingly successful in attracting search-driven hotel bookings from. While Expedia and Priceline have remained steady in this segment, Hotels.com has lost some ground. A year ago Hotwire had captured only an average of 10% of the search-driven hotel bookings of this demographic, but the past few months have seen the brand rise to up to a 30% share in May 2008. Women's OTA hotel conversions deriving from a search engine as a whole are the result of organic clicks 68% of the time and sponsored clicks for the remaining 32%. The only competitor to rely more heavily upon paid than natural was Hotels.com at 54%. This specific demographic is just one example of how quickly market share shifts can take place. As online marketers pursue specific consumer segments – either demographic, affinity/lifestyle, or other groups – understanding the search behavior of each can give them a distinct edge. And in such a competitive landscape that relies so heavily on search, a lot can be gained from such an advantage.
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Mon October 06 2008
This past Saturday night, CBS broadcast its 3rd live mixed martial arts primetime event. The show, which featured Internet sensation "Kimbo Slice" ...
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This past Saturday night, CBS broadcast its 3rd live mixed martial arts primetime event. The show, which featured Internet sensation "Kimbo Slice" losing via quick knockout in the main event, was promoted heavily by CBS for the past few weeks. How many consumers are interested in MMA as a sport, and how far has it come in comparison to boxing in popularity? The most popular MMA websites now ... read more
This past Saturday night, CBS broadcast its 3rd live mixed martial arts primetime event. The show, which featured Internet sensation "Kimbo Slice" losing via quick knockout in the main event, was promoted heavily by CBS for the past few weeks. How many consumers are interested in MMA as a sport, and how far has it come in comparison to boxing in popularity? The most popular MMA websites now far outrank their boxing counterparts, with UFC.com attracting nearly a million monthly U.S. visitors. UFC.com, the official website of the largest mixed martial arts promoter, and Sherdog.com, the largest MMA news & community website, are 3X to 8X larger than the closest boxing websites. Since boxing does not have a single dominant promoter in the way that the UFC dominates MMA, it may not be a surprise that UFC.com is the largest website. To create a fairer comparison, the boxing and MMA sections of Yahoo! Sports were carved out to see how they stacked up. Beginning in January of 2008, the MMA section of Yahoo! surpassed the boxing section in visitors. With the exception of this last July when boxing champion Floyd Mayweather had his most recent bout, the gap between MMA and boxing has continued to grow. The last comparison looks at individual athletes and how many consumers were using search engines to look for them. The average big name athlete in MMA has been able to draw more searcher interest than big name boxers. And, while some boxers generate heavy buzz among searchers when they are heading into a big fight, MMA fighters appear to generate sustained searcher interest even in the down-time periods between fights. Final score: While boxing has a more storied history and firmer standing in American culture, mixed martial arts has no doubt captured the attention of today's consumer and fight fan. All signs point towards continued success for this young sport.
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Fri October 03 2008
As a Washington Mutual account holder, my greatest concern about WaMu's viability became a reality last Friday. WaMu, known for its breezy "WhooHoo...
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As a Washington Mutual account holder, my greatest concern about WaMu's viability became a reality last Friday. WaMu, known for its breezy "WhooHoo!" advertising and bright colors, was no more, and now I am officially an account holder at JP Morgan Chase. I immediately logged onto wamu.com to see what information Chase was providing for potentially nervous WaMu customers (this would have been ... read more
As a Washington Mutual account holder, my greatest concern about WaMu's viability became a reality last Friday. WaMu, known for its breezy "WhooHoo!" advertising and bright colors, was no more, and now I am officially an account holder at JP Morgan Chase. I immediately logged onto wamu.com to see what information Chase was providing for potentially nervous WaMu customers (this would have been prior to reading the Q&A guide posted on the FDIC's website) and I noticed a bit of a quick fix update of the homepage. I totally get that Chase probably didn't have a ton of time to work on the homepage redesign so this is not meant to be a criticism. After all, the message is loud and clear although some WaMu customers may feel a little like their financial future is a bit blurry like the little boy in the graphic. Then a second even more surprising blow hit this Friday with the acquisition of Wachovia by Wells Fargo. This made me think that with all the acquisitions happening, maybe Bank of America would have to give up its #1 spot online to either Chase or Wells Fargo? And, from an online perspective, is this acquisition a good move for Chase and Wells Fargo? Below was the online landscape among these competitors just 10 days ago. Prior to the acquisition, in terms of the number of active online account managers*, the rankings among top competitors in August were: Bank of America with approximately 18.5M active online account managers Chase with approximately 15.9M active online account managers Citi with approximately 11M active online account managers Wells Fargo with approximately 9.7 active online account managers In August, Bank of America had the largest share at 25%, followed by Chase with 21%, Citi with 14%, and Wells Fargo with 13% among the top 10 competitors. Both WaMu and Wachovia had a much smaller share of 7% each. *Active online account managers have logged into an online checking, savings, credit card, or mortgage account at least once per month. Post-acquisition, Chase now takes the top spot with 28% share of active online account managers outpacing Bank of America by 3% points. However, looking closer at both Chase and WaMu's online account manager base, there may be less opportunity due to overlapping customers. For example, a customer who may hold two accounts, one at WaMu and one at Chase may consolidate their finances with Chase. In August, about 4% of WaMu's online account managers were already a Chase customer, which means that although Chase is still #1 it is by a slimmer margin if you take into account these overlapping customers. There is a 1%overlap for Wachovia customers who bank with Wells Fargo. ** Deducts over lapping online active account managers for Chase/WaMu and Wells Fargo/Wachovia It should be interesting to see if WaMu and Wachovia customers, especially those who have never been a Chase or Wells Fargo customers previously, flee to a competitor. One thing is for sure that both Chase and Wells Fargo need to engage with its newly acquired customer base early on and often if they want to retain their business.
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Thu October 02 2008
Ever wonder who clicks on the seemingly random ads on the Yahoo! Homepage? And why? You're not alone, and Compete's new research suggests that whi...
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Ever wonder who clicks on the seemingly random ads on the Yahoo! Homepage? And why? You're not alone, and Compete's new research suggests that while many click, the value of any given clicker can vary widely. The Yahoo! Homepage and other mega-site's top-level domains reach the greatest audiences on the net and yield the highest advertising revenue. With millions invested in these single page... read more
Ever wonder who clicks on the seemingly random ads on the Yahoo! Homepage? And why? You're not alone, and Compete's new research suggests that while many click, the value of any given clicker can vary widely. The Yahoo! Homepage and other mega-site's top-level domains reach the greatest audiences on the net and yield the highest advertising revenue. With millions invested in these single pages every day, they represent marquee virtual real estate, the online equivalent of Times Square billboards and primetime Network TV spots. The graph above shows average daily unique visitors to homepages of the Top 5 ad-supported publishers. Some key takeaways: Unique visitors range from 8.6M – 54M Yahoo!'s Homepage gets than 2.5X the average daily UVs of MySpace, the closest competitor Like most premium inventory, homepage banner ads are priced on a CPM-basis. This practice obscures post-click performance, which can vary widely across campaigns and homepages, and leaves advertisers guessing about the true value of an ad, not just counting eyeballs. As economic troubles worsen and marketing belts tighten, advertisers need to be more cautious with media spending and peel back CPM to see what a homepage is really worth. Compete compared a variety of campaigns at the Top 5 publishers over the course of a recent week in September to gauge homepage performance in terms of converting click-through. The graph above shows the conversion rate of unique visitors who clicked on a banner ad at a Top 5 publisher's homepage, and were then referred to the advertiser's landing page. The conversion activity could take place on the advertiser's landing page or site. Conversion activities varied by campaign, with some aimed squarely at a direct response, such as opening a new credit card, and others emphasizing a branded interaction, such as sending a branded text message via the web. Some key takeaways from the graph above: The Top 5 publisher's deliver conversion rates that range from 2 – 20% The traditional portals (Yahoo, MSN and AOL) deliver a conversion rate of 2 – 6%, with Yahoo taking the lead Social media giants YouTube and MySpace lead the Top 5 with conversion rates in the 18 – 20% range Clearly, the Top 5 publisher's split into two distinct categories: traditional portals with low homepage conversion rates and social media sites with high rates. What drives this 10X delta? Apparently whether or not the offer is free. Those banner ads which ran on portal homepages typically presented an offer to buy something, while offers on social media sites typically required just the visitor's attention. Portal banner ads included incentives to buy airline tickets or sign up for new brokerage accounts, like the Scottrade ad above (requiring a credit-check and trading contract). Social media sites, on the other hand, featured offers to compete in contests by uploading videos or download free toolbars/software, like the Spore Creature Creator. If we control for the cost of offers, or lack thereof, there's a wide discrepancy in post-click performance between peers. Yahoo, for instance, delivers a 6.0% homepage conversion rate, which is nearly 3x higher than MSN's rate of 2.3%. As an advertiser, the best choice for a campaign will depend on a variety of factors, but with economic stakes rising, including the cost of ultra-premium homepage CPMs, so are the need for performance benchmarks that go beyond the first click.
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